Shipping policy

At MYSTIC GEMS, we are committed to delivering your order safely and on time. Please review our shipping policy below for complete details.

📦 Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Once your order is shipped, you will receive a confirmation message/email with tracking details (if applicable).

🚚 Shipping Time

  • Domestic Shipping: Orders are typically delivered within 3–7 business days after dispatch.

Please note that delivery times are estimates and may be affected by weather, courier delays, or peak seasons.

💰 Shipping Charges

  • Shipping charges (if any) are calculated and displayed at checkout.

  • Promotional offers such as free shipping may apply during sales or special campaigns.

🌍 Shipping Locations

  • We currently ship nationwide.

  • International shipping availability may vary by location.

📍 Incorrect Address

  • Please ensure your shipping address and contact details are correct at checkout.

  •  MYSTIC GEMS is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

📦 Lost or Delayed Packages

  • If your order is delayed or appears lost, please contact our support team.

  • We will assist you in tracking your shipment and resolving the issue as quickly as possible.

❌ Order Cancellation

  • Orders can only be canceled before dispatch.

  • Once an order has been shipped, cancellation is not possible.

📞 Contact Us

For any questions regarding shipping, feel free to contact us at:
📧 Email: supportmysticgems@gmail.com
📱 Phone/WhatsApp: +92-3045127646