Shipping policy

At MYSTIC GEMS, we are committed to delivering your order safely and on time. Please review our shipping policy below for complete details.

📦 Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Once your order is shipped, you will receive a confirmation message/email with tracking details (if applicable).

🚚 Shipping Time

  • Domestic Shipping: 

    • For Lahore: Orders are typically delivered within 2–3 business days after dispatch.
    • For Other Cities: Orders are typically delivered within 5–7 business days after dispatch.

       

    Please note that delivery times are estimates and may be affected by weather, courier delays, or peak seasons.

    💰 Shipping Charges

    • Shipping Charges: A flat fee of Rs. 200 is applicable and will be displayed at checkout.

    • Promotional offers such as free shipping may apply during sales or special campaigns.

    🌍 Shipping Locations

    • We currently ship nationwide.

    • International shipping availability may vary by location.

    📍 Incorrect Address

    • Please ensure your shipping address and contact details are correct at checkout.

    •  MYSTIC GEMS is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

    📦 Lost or Delayed Packages

    • If your order is delayed or appears to be lost, please contact our support team:

      Email: supportmysticgems@gmail.com
      WhatsApp: +92 315 0625769

    • We will assist you in tracking your shipment and resolving the issue as quickly as possible.

    ❌ Order Cancellation

    • Orders can only be canceled before dispatch.

    • Once an order has been shipped, cancellation is not possible.

    📞 Contact Us

    For any questions regarding shipping, feel free to contact us at:
    📧 Email: supportmysticgems@gmail.com
    📱 Phone/WhatsApp: +92-3150625769